While we strive to be as accurate and timely as possible with all orders and customer owned restorations, things can and will occassionally go wrong. It is our responsibility to keep customers aware of the status of their request or restoration up to completion. We request customers advise us of any issues preventing final completion (we do understand that anything can come up and only need to be made aware of this).
For special orders, we will request a deposit up front to validate the request. This is usually $100 that is deducted from the final purchase price. For customer-owned merchandise, we will submit a final invoice upon completion for the agreed value.
In the event that special orders are abandoned (30 days with no contact from the customer), all deposits will be forfeited. For customer-owned restorations, any item left without payment for a maximum period of 30 days will be considered abandoned and moved towards disposal as we deem appropriate. We will notify the customer of the status at that time.